INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are your emeralds certified and authentic?

Yes. All our emeralds are 100% authentic and sourced directly from Colombian mines. Each piece includes a certificate of authenticity issued by the Colombian Institute of Gemology, along with a QR code for verification.

Do you ship internationally?

Yes, we offer secure worldwide shipping. Every order is insured and carefully packaged to ensure it arrives safely, no matter your location.

Can I customize a piece or request a bespoke design?

Yes, we provide personalized jewelry services. Our artisans can create custom designs with selected emeralds and gold settings, offering a truly tailored luxury experience.

What is your return and exchange policy?

Custom or personalized orders may have specific conditions, which are always clarified during the purchase process. Should you need assistance, our customer care team is ready to support you at every step.

What makes Solomon Jewelry different from other emerald jewelers?

Our pieces are handcrafted in Colombia using certified emeralds and 18K gold. We blend artisanal heritage with refined design, creating jewelry that reflects both tradition and individuality.

INFORMATION ABOUT US

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